Frequently Asked questions

For enquiries on room bookings or general information regarding our residences, please feel free to contact us. Our team is ever ready to help with any and all issues.

Before you check-in (pre-arrival)

If you wish to apply for a room, you are required to email all the following to enquiry_residence@sunway.edu.my:

(i) A completed Residence Application Form
(ii) Proof of Payment for the Residence Application Fee of RM500 (Non-Refundable)
(iii) 1 photocopy of NRIC (for Malaysians)/the bio-data page of a current passport (for International students)
(iv) 1 original-sized passport photo to be brought upon check-in

Sunway Education Group including Sunway College, Sunway University, Monash University Malaysia or Le Cordon Bleu students who have received the Offer Letter can proceed to apply for the accommodation.

We strongly encourage you to apply as early as possible, at least thirty (30) days prior to the proposed check-in date.

The Residence Management team will issue a Confirmation Letter via email aproximately one (1) months prior to the proposed check-in date. This timeframe does not apply to applications made less than a month prior to the check-in date.

Yes. Changes to the check-in date and deferment of an application are each allowed once per Applicant, provided prior notice is given in writing via email to enquiry_residence@sunway.edu.my. Applicants are then required to provide a new proposed check-in date to the Residence Management Team.

Yes. Room/unit request or any special request made is subject to availability. If such a request is fulfilled, a processing fee will be chargeable (present rate is RM100 per request)

We strongly recommend you to pay your residence fee before check-in via online payment to ensure speedy processing of payment. Payment over the counter only available at the Finance Counter, Sunway College.

Included in the accommodation fees are the utility charges (water and electricity) capped at a predetermined level.

The minimum period of stay is three (3) full calendar months.

(i) Email confirmation letter
(ii) Passport/ National Registration Identity Card (NRIC)
(iii) Passport sized photo
(iv) Proof of all payments made prior to check-in (digital or hard copy)

Yes. Free Wi-Fi is available at the Residence.

Some Residences have food outlets available within the complex. External cafes and restaurant can be found within walking distance to the Residences. Additionally, external food deliveries are also available.

(i) All of our Residences have security personnel on duty 24 hours, with CCTV cameras installed as well as an access card system
(ii) All our Residences are connected via an elevatedwalkway to Monash University which is monitored by CCTV with security personals at all exits

During Your Stay Here

No. Cooking is not allowed in the unit.

Yes. Cleaning is provided twice weekly in the unit excluding the student room.

Yes. Car park space is availble on a first come first served basis and is subject to a monthly fee of RM100 per month if granted.

No. Smoking is not permitted.

Pets are not allowed in the Residence.

During office hours Mon – Fri (8.30am – 5.30pm)
Sat (10.00am – 4.00pm)

You can report the maintenance issues at the Management Office or email it to the Residence Management team at the following:
SMR – smr_residence@sunway.edu.my
SUR – sur_residence@sunway.edu.my
SUA – sua_residence@sunway.ed.my

Fully self-service laundry is available 24 hours across all Residences.

The Resident Management Team can assist to provide card/key loan services. A Service Fee of RM10.00 will be charged to Residents who would like to borrow a spare card/key from the Residence Management Office.

During office hours, do drop by the Residence Management Office for assistance. After office hours, to contact the emergency Hotline number which will be provided upon check-in.

Your parcel will be delivered to the Management Office and you can collect your parcel during office hour. You are required to put your full name, full residence address along with your unit number upon purchase online.

When You Leave Us

You need to complete the residence termination form which can be obtained from the Management Office and submit by providing at minimum one (1) months’ notice.

You need to return the items as below upon check-out:
SMR: Access card, TV remote (Single Ensuite & Single room only), Parking card and sticker (if applicable))
SUR: Room keys, Temporary card (if applicable), Parking card and sticker (if applicable)

A final inspection of your room will be carried out on your check-out date to determine if any deductions are required. Deposit after deducting any outstanding will be processed and returned to you within five (5) weeks from completion of your check-out date.

DARE TO DREAM
WITH SUNWAY

Sign up with your email address to receive the latest news and updates.

Copyright ©️ 2024 Sunway College (KL) Sdn. Bhd. 200401015440 (653943-A) DK265-01 (W). All Rights Reserved.

FAQ